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Housing Options
Rent Deposit Bond Scheme
This Scheme is intended to help households who are homeless or
are threatened with homelessness who cannot afford the deposit
needed to secure private rented accommodation.
The Housing Register
Housing Register Points
Scheme
To apply to join the Housing Register, you will need to fill in
a form that is currently only available by post.
The Housing Service aims to provide an excellent service for
people in housing need within the Borough of Maidstone.
We are committed to providing an accessible service, which gives
value for money, and is responsive to the needs of our
customers.
We will treat our customers in a friendly, courteous and
professional manner:
In particular we aim to:
- Respond to completed Housing Register applications within 10
working days
- Respond to your correspondence (online and by post) within 10
working days
- Answer your calls within 5 rings
- Provide information in plain language so that it is easy to
understand *
- Arrange for a private interview with an Advice Assistant within
10 working days
- Visit you in your home if you have difficulty coming to the
Council offices
Who can go on the Housing Register
- Although anyone aged 18 or above may register on the Housing
Register, the Council can only allocate accommodation to an
Applicant if they are ‘eligible for an allocation of
accommodation’, as defined by statute.
- Whilst most applicants will be ‘eligible’, the Housing Act 1996
(as amended by the Homelessness Act 2002) sets out the categories
of Applicant who are not ‘eligible’. A summary of the
‘ineligible’ categories is set out below:
- British Nationals from abroad who are not habitually resident
in the Common Travel Area (CTA) (UK, Channel Islands, Isle of Man
and the Republic of Ireland); or who are not employed, or
self-employed, in the UK.
The statute does not allow the Council to allocate a joint
tenancy to two or more people if any one of them is considered to
be ‘ineligible’.
- Any Applicant who is considered ‘ineligible’ because they fall
within one of the categories outlined above will be notified in
writing by Maidstone Borough Council of the decision and the
grounds upon which it was based and has the right to request a
review of that decision by the Council. Details of the
procedure for requesting a review of such a decision are set out at
section 18 below.
- Any Applicant found to be ‘ineligible’ may remain on the
Housing Register but will not be allocated accommodation whilst
they remain ‘ineligible’.
Contact the Housing Options team
Phone: 01622 602440
Email: customerservices
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